Returns & Refund Policy

1. Return Eligibility

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

• Unworn, unwashed, and in original condition
• With all original tags and labels attached
• In original packaging (if applicable)
• Accompanied by proof of purchase (order confirmation or receipt)

Items that do not meet these criteria may be rejected and returned to you at your expense.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

• Intimate apparel (bodysuits, lingerie, shapewear) for hygiene reasons
• Swimwear and bikini bottoms
• Custom-made, personalized, or altered items
• Items marked as "Final Sale" or purchased with a final-sale discount code
• Gift cards
• Items damaged by wear, washing, or misuse after delivery

3. How to Initiate a Return

1. Contact us within 30 days of delivery at support@eoapparel.store with your order number and reason for return.
2. We will provide a Return Authorization (RA) number and return instructions within 1-2 business days.
3. Package the item securely with the RA number clearly marked on the outside.
4. Ship to: 8288 Mercury Dr
   Buena Park, CA 90620
5. We recommend using a trackable shipping service. We are not responsible for returns lost in transit.

4. Return Shipping Costs

5. Refund Processing

Once we receive and inspect your return:

• Processing time: 5-7 business days
• Refund method: Original payment method used for the purchase
• Refund timing: Allow an additional 3-5 business days for your bank or card issuer to process the credit

Partial Refunds: We reserve the right to issue a partial refund if an item is returned in worn, damaged, or incomplete condition.

Original Shipping: Original shipping fees are non-refundable unless the return is due to our error (defective, incorrect, or misdescribed item).

6. Exchanges

We offer exchanges for different sizes or colors of the same item, subject to availability.

1. Contact us within 30 days to request an exchange.
2. If the desired size/color is available, we will reserve it for you.
3. Return the original item following the return process above.
4. Once received, we ship the replacement within 2-3 business days.

Note: Customer is responsible for return shipping on exchanges. We recommend placing a new order for the desired item and returning the original for a faster turnaround.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

1. Contact us within 48 hours of delivery at support@eoapparel.store
2. Include photos of the damage/defect and a description of the issue
3. We will provide a prepaid return label or process a replacement at no charge

Items reported after 48 hours may still be eligible for review on a case-by-case basis.

8. International Returns

For orders shipped outside the United States:

• Return shipping is the responsibility of the customer
• We recommend using a trackable, insured shipping method
• Customer is responsible for any customs duties, taxes, or import fees on returned items
• Processing time may extend to 7-10 business days due to international transit

9. Late or Missing Refunds

If you haven't received your refund after 14 business days from our confirmation:

1. Check your bank account and credit card statement again
2. Contact your credit card company or bank (refunds may take time to post)
3. If you've done all of this and still have not received your refund, contact us at support@eoapparel.store

10. Cancellations

Orders can be cancelled for a full refund if requested before the order has been shipped. Once shipped, our standard return policy applies.

To cancel an order, contact us immediately at support@eoapparel.store with your order number.

11. Contact Information

For all return and refund inquiries, please contact us:

• Email: support@eoapparel.store
• Business Name: EO APPAREL, INC.
• Return Address: 8288 Mercury Dr
  Buena Park, CA 90620
• Response Time: 1-2 business days

12. Policy Updates

We reserve the right to update this Returns & Refund Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our store after any changes constitutes acceptance of the revised policy.

Last Updated: 2021-06-16

13. Governing Law

This Returns & Refund Policy shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any dispute arising from this policy shall be resolved in the state or federal courts located in Pico Rivera, California.