Shipping Policy

1. Order Processing

All orders are processed within 1-3 business days (Monday through Friday, excluding US federal holidays). Orders placed after 12:00 PM PST on Friday or over the weekend will begin processing the following Monday.

During peak seasons (Black Friday, holiday rush, promotional events), processing may extend to 3-5 business days. We will notify you via email if your order experiences unexpected delays.

2. Shipping Methods & Rates

United States

International Shipping

Note: International customers are responsible for all customs duties, taxes, and import fees levied by their country. These charges are not included in the shipping cost and are collected by the carrier or local customs office upon delivery.

3. Order Tracking

Once your order ships, you will receive an automated email with a tracking number and carrier link. You can also track your order status by:

• Logging into your account and viewing "Order History"
• Clicking the tracking link in your shipping confirmation email
• Contacting us at support@eoapparel.store with your order number

Please allow 24-48 hours after receiving your tracking number for the carrier to update their system with the first scan.

4. Remote & Restricted Areas

Delivery to PO Boxes, APO/FPO/DPO addresses, and remote rural areas may require additional transit time (up to 3-5 extra business days). We ship to all US states and territories, but some remote ZIP codes may only be serviceable via USPS.

We reserve the right to cancel and refund orders to addresses we cannot reliably service.

5. Customs, Duties & Taxes (International)

International shipments may be subject to customs inspections, import duties, value-added taxes (VAT), and brokerage fees. These charges are:

• Not included in your order total or shipping cost
• Collected by the destination country's customs authority or delivery carrier
• The sole responsibility of the recipient (you)

We cannot mark packages as "gifts" or declare lower values to avoid customs duties. Doing so is illegal under international shipping regulations.

For EU customers: Orders may be subject to VAT upon import. We recommend checking your country's threshold for duty-free imports before ordering.

6. Lost, Damaged, or Stolen Packages

Lost Packages

If your tracking shows "delivered" but you have not received your package:

1. Check with neighbors, building management, or household members
2. Look for attempted delivery notices from the carrier
3. Contact the carrier directly with your tracking number
4. If still unresolved after 3 business days, email us at support@eoapparel.store

We are not responsible for packages lost or stolen after confirmed delivery to the address provided. For high-value orders, we recommend selecting a shipping method that requires signature confirmation or shipping to a secure address.

Damaged Packages

If your package arrives visibly damaged:

1. Take photos of the damaged packaging and contents before opening fully
2. Contact us within 48 hours of delivery at support@eoapparel.store
3. We will file a claim with the carrier and arrange a replacement or refund

7. Address Errors & Undeliverable Packages

Please verify your shipping address carefully before placing your order. We are not responsible for delays or non-delivery caused by:

• Incomplete or incorrect addresses
• Unclaimed packages returned to sender
• Addresses that do not accept package deliveries

If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping charges will apply for reshipment.

To update your address after ordering: Contact us within 2 hours of placing your order. Once an order enters processing, we cannot modify the shipping address.

8. Holiday & Peak Season Delays

During major US holidays and shopping events, carrier networks experience high volume. Expected delays include:

• Thanksgiving - Cyber Monday: Add 2-3 business days to standard delivery estimates
• December 15 - January 2: Add 3-5 business days; express shipping recommended for holiday delivery
• Memorial Day, July 4th, Labor Day: Add 1 business day due to carrier closures

We recommend placing holiday orders by December 10 for standard shipping and December 18 for express shipping to ensure delivery by December 24.

9. Split Shipments

Occasionally, an order may be split into multiple packages to expedite delivery or due to inventory availability. You will receive separate tracking numbers for each package. There is no additional charge for split shipments.

10. Contact Us

For any shipping-related questions or concerns, please contact us:

• Email: support@eoapparel.store
• Business Name: EO APPAREL, INC.
• Mailing Address: 8288 Mercury Dr
  Buena Park, CA 90620
• Response Time: 1-2 business days

11. Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our store after any changes constitutes acceptance of the revised policy.

Last Updated: 2021-06-16